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MediaCentral

Service Blueprint · Albertsons

Albertsons
MediaCentral

Universal Ad Experience Platform — a comprehensive service blueprint mapping the end-to-end advertising campaign creation and management experience across CPG brands and internal stakeholders.

60%Setup time reduced
85%User satisfaction
40+Touchpoints mapped
6Personas served
What we built

The platform behind
retail media at scale

MediaCentral unifies campaign creation, management, and analytics into one seamless experience — from the first brief to final reporting.

Multi-Stakeholder Platform

Designed for CPG users, retail media teams, and campaign managers

End-to-End Campaign Management

From planning and creation to execution and reporting

Automated Workflows

Streamlined processes reducing manual touchpoints by 60%

Real-time Analytics

Campaign insights and performance monitoring dashboard

Compliance & Governance

Built-in approval workflows and brand safety controls

Universal Experience

Consistent interface across all advertising channels

Who uses it

User Roles & Personas

MediaCentral serves diverse roles with distinct needs across Agency and CPG organizations.

Media Planner

CPG-focused media mix planning

Key Responsibilities

  • Plan media around product launches
  • Align campaigns with seasonal trends
  • Coordinate retail media with trade shows

Platform Tools

Promo CalendarCPG PlannerTrade Integration

Media Buyer

Multi-channel buying — retail & digital

Key Responsibilities

  • Buy retail media placements
  • Coordinate digital and in-store media
  • Optimize spend across channels

Platform Tools

Retail BuyerMulti-ChannelROI Calculator

Creator

CPG storytelling & influencer content

Key Responsibilities

  • Develop product-focused narratives
  • Create promotional materials
  • Coordinate influencer content

Platform Tools

Story BuilderInfluencer HubPromo Creator

Activator

Launch and optimize CPG campaigns

Key Responsibilities

  • Launch product-specific campaigns
  • Optimize for sales conversion
  • Track product lift metrics

Platform Tools

Sales LauncherPerformanceAnalytics

Data Analyst

Retail media insights & purchase behavior

Key Responsibilities

  • Measure brand lift and awareness
  • Analyze purchase behavior
  • Track retail media performance

Platform Tools

Lift AnalyticsPurchase FunnelInsights

Financier

Budgeting and maximizing promotional ROI

Key Responsibilities

  • Allocate promotional budgets
  • Maximize ROI on trade spend
  • Track promotional effectiveness

Platform Tools

Budget PlannerROI OptimizerSpend Tracker

Role Comparison: Agency vs CPG

Understanding different focus areas across organizations

Role

Agency Focus

CPG Focus

Media Planner

Strategic media planning across channels

CPG-focused media mix planning and trade promo timing

Media Buyer

Negotiates and purchases media spaces

Multi-channel buying focused on retail and digital

Creator

Content production for ads and digital media

CPG product storytelling, promotions, influencer content

Activator

Campaign launch, optimization, execution

Launch and optimize CPG campaigns tied to product sales

Data Analyst

Campaign and audience performance analysis

Retail media insights, brand lift, purchase behavior

Financier

Media budgeting and financial management

Budgeting and maximizing promotional ROI for CPG

6

Distinct User Roles

2

Organization Types

18+

Specialized Tools

100%

Role Coverage

Interaction Design

CPG Buyer In-Store Journey

How a brand advertises at Albertsons — 5 key phases

ENTERPRODUCTSPROMOCampaign LiveANALYTICS$0.00EXIT

Walking to next phase…

Interaction Design

Campaign Creation Flow

A 10-step guided workflow organised in 4 phases — from brand setup to scheduling. Click any step to explore its fields and first-timer tips.

Foundation · Step 1 of 10

Select Brand

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1

Foundation · Step 1 of 10

Select Brand

Link your campaign to the correct brand. This determines which brand identity, assets, and approval workflows apply to everything you create.

First-timer tip

Your brand must be verified before campaign creation. If it isn't listed, contact your account manager to request access.

Required fields · 2 to complete

Only verified brands are shown here

Select a brand to see status

Auto-checked — no action needed from you

Controls what your team members can edit on this campaign

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10
Steps
4
Phases
15–20m
Setup Time
Service Blueprint
Scroll horizontally to explore all phases

CPG Buyer Journey

Albertsons MediaCentral · Service Blueprint

Draft
Journey Context
Pre-Sales
Campaign Planning & Development
Campaign Launch, Monitoring & Optimisation
Post-Campaign Reporting & Invoicing
Get Support
Phases →
Lead Generation
Partner Onboarding
Opportunity Creation
Media Planning
Creative Development
Campaign Activation
Campaign Monitoring
Campaign Optimisation
Campaign Reporting
Campaign Invoicing
Get Support
Primary Persona
CPG
CPG Buyer

Manages retail media investments for CPG brands across Albertsons media channels.

Customer Actions
Discovers MediaCentral via outreach or event
Submits interest form / books demo
Signs MSA & insertion order
Completes onboarding checklist
Attends training sessions
Briefs account team on goals & budget
Defines target audience & KPIs
Aligns on flight dates & markets
Reviews proposed media mix
Selects channels & placements
Approves finalised media plan
Uploads creative assets to DAM
Reviews ad previews & specs
Approves or requests revisions
Final review of all campaign settings
Confirms launch authorisation
Views live performance dashboard
Sets custom alerts & thresholds
Reviews pacing vs media plan
Reviews AI optimisation recommendations
Adjusts targeting or creative split
Reallocates budget across channels
Downloads post-campaign report
Reviews brand lift & sales impact
Shares insights with stakeholders
Receives invoice for delivered media
Reviews delivery reconciliation
Submits payment or raises dispute
Submits support ticket or live chat
Escalates to account manager
Accesses help centre & docs
Supporting Roles
M
Media Planner
M
Media Buyer
C
Creator
A
Activator
D
Data Analyst
F
Financier
Platform Interface
MediaCentral.com landing page
Lead capture form & CRM intake
Onboarding portal & welcome wizard
Contract e-sign (DocuSign)
Training LMS access
Campaign brief intake form
Audience segment explorer
Budget planner & KPI calculator
Media plan builder & scenario tool
Channel availability & inventory view
Reach & frequency estimator
Creative asset manager & DAM
Ad preview & spec compliance checker
Feedback annotation & approval workflow
Campaign launch dashboard & checklist
Pre-flight QA & go-live trigger
Real-time analytics & delivery dashboard
Automated alert & notification centre
Pacing & delivery vs plan tracker
AI-powered optimisation suggestions
Audience & targeting editor
Budget reallocation & bid management tool
Automated post-campaign report builder
Brand lift study dashboard
Exportable charts & data visualisations
Invoice portal & billing dashboard
Delivery reconciliation report view
Payment submission & dispute form
In-platform help centre & tips
Ticket submission & status tracker
Knowledge base, FAQs & tutorials
Line of Visibility
Visible to customer above · Hidden from customer below
CPG Buyer Journey
Sales rep qualifies the lead
Initial scoping conversation logged
Account provisioned in MediaCentral
Permissions & roles configured
Seat licences assigned
Opportunity logged in CRM
Proposal & rate card generated
Account team review meeting
Media plan locked & signed off
Inventory reserved across channels
IOs counter-signed
Assets QA'd & spec validated
Brand safety review passed
Creative trafficked to ad server
Ads trafficked to ad server (GAM / Criteo)
Delivery confirmation & initial pacing check
Automated anomaly detection active
Internal reporting signals monitored hourly
Bid strategy auto-adjusted per ML model
Updated creative pushed to ad server
Change log recorded in audit trail
Attribution & lift measurement finalised
Insights packaged by client insights team
Billing triggered post-delivery confirmation
Invoice matched to signed IO & actuals
Ticket routed to correct support tier
SLA-based response & resolution
Internal Boundary
Frontend systems above · Backend infrastructure below
Sub-Service
Organizations
Salesforce CRM
Marketo automation
Legal & contracts team
Account management
IT provisioning & IAM
Ad operations (planning)
Data & audience team
Revenue management
Ad inventory management system
Audience data platform (ADP)
Third-party data providers
DAM system (Bynder)
Creative services team
Compliance & brand safety team
Ad server (GAM / Criteo)
Trafficking & ad ops team
Real-time bidding engine
Measurement platform
Data pipeline & ETL
Alert & monitoring microservice
ML optimisation models
Audience segmentation API
Ad server configuration manager
Measurement & attribution platform
Reporting data warehouse
Client insights team
Finance & billing system (SAP)
Revenue management team
Ad ops reconciliation
Customer support platform (Zendesk)
Account management team
Technical support & engineering
CPG Buyer Journey · Service Blueprint · Albertsons MediaCentralUX Artefact — Confidential Draft
Scroll to explore all phases
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